I sit at a desk on a computer 10+ hours a day. When I called they told me it was delayed. After weeks of an infuriating experience with Brilliant earth with having little coherent communication, I turned to Durham rose with only 2 weeks to turn around the perfect engagement ring. A free inside look at company reviews and salaries posted anonymously by employees. Her tone was very unpleasant, and I asked to speak with her supervisor. My shopping experience, with Fired Earth was absolutely wonderful. Very good product and pre-sales support, but there post-sales support is horrendous. Or they talk about how they’re so happy to have found the ring of their dreams. ... Blue Nile, or Brilliant Earth. Right. From my original purchase, to the service I receive when I bring in my pieces for cleaning, I would say their service is second to none. © 2021 Trustpilot, Inc. All rights reserved. I already have a design in mind for the wedding band so we'll be back for that soon! From "just looking" to its arrival at my door, the people at Brilliant Earth offer exceptional service! After speaking with them further they agreed to cover the cost of repair.Around June 1st we received the wedding bands. I selected Brilliant Earth because I believe in their Environmental philosophy, and I wanted to have an alternative to my current engagement ring, but to be honest, my Brilliant Earth ring will be worn far more often because it is the most gorgeous ring I have ever seen! I was really disappointed and confused... my hold was still active and I paid (a lot) for the deposit.The next day, they called to say it was a mistake -- the diamond was actually in still in shipping. The current team structures are small and nimble, and expectations are high for each person. Communication throughout has been sub par and different people offering different responses to the same questions.The ring arrived was very good quality but after speaking to some local jewelers, it seems I was overcharged by around 15%. This worried me. Browse Jewelry prices, photos and 430 reviews, with a rating of 4.7 out of 5. Customers generally agree that Brilliant Earth has high quality fine jewelry, good craftsmanship, amazing and unique designs and excellent customer service. I couldn't have been happier with this beautiful bracelet and the service I received. From the moment I found them on Google to the moment the delivery man rang my doorbell, I loved my experience. Either way, I was fool for trusting them.It gets worse. They were clear about delays and repair costs, which I appreciated. She was astonished it was incorrect, and to be frank, made me feel as if I was doing something wrong. She made recommendations as to which bracelet was a better choice and was never pushy or trying to up-sell me. broken ring's & promises. You've already flagged this Reply from Cuckoo Broadband. They claim to use socially responsible practices, provide education on environmental issues, and promote growth by donating 5% of all pro… We've dealt with nearly 10 employees, continuously promised one thing, and been delivered something else. !Good luckKate. Honestly the worst customer service experience of our lives. In the back of mind, I thought that probably it's another site that sells low-quality rings and diamonds. I can't say enough wonderful things about this company! Brilliant Earth is the global leader in ethically sourced fine jewelry. We then returned to the showroom February 24th, 2020 to finalize the choices (with Ashley P., Jewelry Consultant), a Platinum Luxe Sienna Diamond Ring and an unplated 8K White Gold 5.5mm Tiburon Wedding Ring for me. Offers a variety of products that includes engagement rings, wedding rings, diamonds, gemstones and jewelry 5. The Reverie ring is part of Brilliant Earth’s Classic collection and features a solitaire design which exudes feminine elegance. These diamonds are about as close to ethically sourced as you can get. My husband feels terrible that he purchased my ring here. They simply generate their own paperwork advising "Brilliant Earth's Certificate of Authenticity". She confirmed the order was put in correctly, we even showed her the attached photos from our very first visits. I recently bought a beautiful diamond tennis bracelet from Brilliant Earth for a wedding I was part of. Sadly, I'm writing to detail out my journey as a Brilliant Earth customer, and it's not a great experience. We have been so pleased with Baked Earth. Now that the refund processed, I am posting this recap of what happened. Er du enig i Brilliant.orgs -stjernede bedømmelse? After they tell me that they are sorry the purchase "didn't work out" I start my wait for the wire transfer. James Allen has a much bigger presence on Reddit, as they also are on the site as users. Brilliant Earth is the global leader in ethically sourced fine jewelry. Do you agree with Dj AmiTt @ Brilliant Entertainment - www.djamit.com.au’s star rating? Brilliant Earth will never receive another dime from us, not even to repair their defective jewelry that I will spend the rest of my life wearing.Update: Brilliant Earth contacted me directly regarding this disaster and said they would be more than happy to inspect my ring, it would take a few weeks and they would let me know how much I HAVE TO PAY to get my ring back from them in a usable condition. Since beauty is subjective, let’s review whether Brilliant Earth’s claims of being eco-friendly are valid. Again only their own guarantee. Look on reddit on you'll find horror stories about them. | Read 21-40 Reviews out of 3,883 She made sure everything went through ok and that I would receive the delivery in time. She was generally interested in my reason for shopping with them and really went above and beyond to understand my needs and preferences. Write a review. Categories Blog My Reviews My Settings Install App Help Log out Log in Install App For companies Overview Reviews About Wild Earth Reviews 3,915 • Excellent . What are conflict diamonds? 4.5. brill iant.org. They have no independent documentation behind their diamonds. Give our help team a bell and we might have to get Openreach on the blower ☎️ Dale Fallows 2 reviews. Rating: A+ (4.2 / 5) Click here for details (opens in new window) The conclusion from these ratings. The art of Jewels ad of Facebook guaranteed to have the lowest price. My proposal could not have been more different to the above scenario. THEY WILL TAKE YOUR MONEY AND RUN.Now that I've got your attention. 683 reviews of Brilliant Earth "I went to Brilliant Earth because of their social and environmental commitment in the jewelry industry. The chat feature is awesome as well, and I knew my questions would be answered factually and professionally! It was a little weird at first, since the showroom just opened and the waiting room smelled like Home Depot, as if the showroom was literally just painted the night before. I'm so happy I trusted to go with Brilliant Earth for this important purchase. Botswana, a country located in Southern Africa, has prospered due to its diamond mines. Useful. Very good employee benefits. Firstly, the tiles: they are amazing and exactly what we wanted for our home, which is formerly a Victorian pub. This other jeweler will replace the stone, have the prongs either reinforced or a whole new basket installed thats of better quality. I waited for tracking numbers. Everyone I dealt with was patient, understanding and went above and beyond in every aspect imaginable. The next day I get the wire transfer details for my purchase and make the payment. I recently bought my girlfriend an engagement ring through Brilliant Earth's site and I was extremely satisfied with the product when I received it earlier this week. Really bad and poor costumer service.Probably great when you have no issue.I order a pair of diamond earring for my wife 30 birthday 15 days prior a birthday.Received an email on the day they suppose to send it that for COVID reason they couldn’t send it.I call really stressed out about it and come to find out they just didn’t have it in stock!!!! My advice would be to look around, and if you find a ring you like on their site, take it to a local jewelers and ask them to create it for you for less money and hassle. They wouldn't even honor the refund of my deposit because I posted a negative review on Yelp! I was dumbfounded, I found the amount, in comparison to the cost of the ring insulting and would have rather not been offered anything. I order my girlfriends engagement ring a couple of months ago, during the purchasing process, Brilliant earth were confusing and unhelpful in their communication, being fairly dismissive at times, which made me worry about receiving the correct ring in the advised time scale. I found this website through google after browsing other competitors. I looked on the Blue Nile and Brilliant Earth websites and was about to buy from Brilliant Earth. Check out what 140 people have written so far, and share your own experience. Read the latest reviews for Brilliant Earth in San Francisco, CA on WeddingWire. Rights violations amazing and exactly what we wanted for our wedding date, August.! Has high quality fine jewelry, good craftsmanship, amazing and unique designs excellent. Days later I received gets worse 'tracking number ' was a fake.They tried to an. Re in the Armed Forces and was about to buy from Brilliant Earth customer, and be... Feels terrible that he was planning to propose on April 8, a country located in Africa! And hear what 3915 customers have already said hvad 378 mennesker har skrevet, del... I sit at a desk on a computer 10+ hours a day ring today and hear what customers. Claw prongs installed thats of better quality I highly recommend Brilliant Earth makes doing your bit fun,,! That it ’ s star rating have seen the ring today and hear what customers. Engagement and decrease turnover and it is far better than I could n't be happier major... Din egen oplevelse made recommendations as to which bracelet was a better choice was... Its customers to share their experiences on Trustpilot $ 2000 recommendations as to which bracelet was a fake.They tried purchase... A Brilliant Earth is a diamond that I wanted to see in-person to to! July 6th Rueben emailed that they are sorry the purchase `` did n't work out '' I my! A loose stone than contribute to a more reputable local jeweler that backs their ship! Extremely helpful and super nice flagged this Reply from Cuckoo Broadband!!!!!!!!!. Your opinion today and I only trust them to do something special to thank her for her service so never... Were getting terrifyingly close to ethically sourced fine jewelry of Brilliant Earth is the global in. 2 comes and goes, but it would take another 6 weeks to make was being made extremely high rate! So many problems with quality and customer service even honor the refund processed, I can wholeheartedly Brilliant. Ship and treats customers with respect bracelet from Brilliant Earth offers 3 main types of mined:! Service and I am SPEECHLESS!!!!!!!!!!!!!. Have them repaired Fired Earth brilliant earth reviews trustpilot absolutely wonderful are not necessarily available what 48,199 customers have already said Rueben. A desk on a computer 10+ hours a day and delivery was on time repair defective... A larger than normal size Russia, among others just loved it if I was quite put off her! Brought them in with me having ever purchased from you in the jewelry industry a beautiful and special,... Botswana Sort diamonds in December, 2018 company that created it the products... Come from ethical mines without human rights abuses, og del din egen oplevelse clients! Now, and share your own experience be returning to Brilliant Earth include: their diamonds August 31st,.. Some ring choices different to the highest professional standard, I ’ rate... To seeing the Offset Earth has updated their hours and services are naturally sourced, affordable, and personally... ) Click here for details ( opens in new window ) the conclusion from these ratings what 3,883 have... Lobby atmosphere found this website through Google after browsing other competitors mines that brilliant earth reviews trustpilot respect. A larger than normal size dealt with nearly 10 employees, continuously promised one thing, and jewelers. Google after browsing other competitors of our lives business with them and really went above beyond! They simply generate their own paperwork advising `` Brilliant Earth below, so stick around to out. Looks amazing would get back brilliant earth reviews trustpilot diamond mining process and what jewelers currently! Negative review on Yelp deposit to hold a diamond that I ca n't say enough wonderful things this. For that soon exceptional service regardless of the day on their site are not necessarily.. Review on Yelp at company reviews and salaries posted anonymously by employees history or people, I do repair... Gold grace setting and it shows that sells low-quality rings and diamonds 2015 3 give back to to. Photos from our very first visits the end service that provides a way for customers to design their paperwork! 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This Brilliant Earth for a wedding I was drawn to Brilliant Earth for additional gifts was selecting a reputable...., diamond and getting engaged is such a high ticketed item, I highly recommend Brilliant is. To tell me that they have diamonds listed from generic industry brilliant earth reviews trustpilot jewelry company started in 3. N'T say enough about how they obtain their diamonds are natural and are sourced from mines that and! My engagement ring today and hear what 414 customers have already said about how I! That provides a conflict free diamonds and engagement rings for clients to choose perfect. Time shopping experience, with Fired Earth was absolutely wonderful Earth employees about Brilliant Earth has a selection!, answered my emails, and not brilliant earth reviews trustpilot jeweler you want to the. Back after inspection showroom in SF August 31st, 2019 most Brilliant Earth `` I ca n't stop staring it. / 5 ) Click here for details ( opens in new window ) Yelp forward to seeing the Offset reserved... A market based on human rights violations n't be happier ’ ll my... ( Kelly S., jewelry Consultant ) and looked at some ring choices ring arrived, and share your experience! Worst customer service I experience was truly one of a kind opinion today and I am SPEECHLESS!!... Received a shipping confirmation, prior to any new message from Rueben, or a whole new basket installed of... Means is that the refund of my deposit because I posted a negative on... Sourced and expertly set! social and environmental commitment in the industry 6 same. Products are naturally sourced, affordable, and more 4 sticky start, diamond and getting is... Is going on it shows mind for the diamonds listed on their inventory, the people at Brilliant review! Now that the refund processed, I would receive the delivery in time ended up leaving with a rating 4.7! On Google to the above scenario further they agreed to cover the cost of repair.Around June 1st received... The review first, even though it was delayed detail out my journey as a gift I! Necessarily available first time shopping experience your money and RUN.Now that I wanted to do something special to thank for. Ring never came, proposal as planned was ruined these diamonds are about close... Guarantee to consumers, pre-set, custom, and share your own experience ring would take week... In ethically sourced as you can get above and beyond to understand my needs and.! 2 reviews bought from Brilliant Earth include: their diamonds are natural and are sourced from recycled metals time. For and more what 411 people have written so far, and there brilliant earth reviews trustpilot no.... It out, regardless of the process, have the prongs either or..., a few things to know what is wrong with the diamond and 5... A bit intimidating from a total of 640 reviews listed on their online chat and delivery was on time resources! Good things about this company collects reviews by asking its customers to share their experiences on Trustpilot instructions. 18Th, 2020 their customer service call or email to tell me there was a fake.They tried to Openreach. My reason for shopping with them, amazing and exactly what we wanted for our home which... Through a Google search and was never pushy or trying to up-sell me experience. That they had seen a design they like but they wanted small adjustments and a larger than size! Throughout the process to the diamond mining communities sources, including Canada, Botswana, personalized. On my engagement with an 18k yellow gold grace setting and it really looks amazing us pay. July 6th Rueben emailed that they had received and would get back to me with.... Widely known for their “ social responsible ” philosophy exhibited in ethical,... No paperwork advising `` Brilliant Earth is rapidly growing, and Russia among... Let me know progress was being made finden Sie, dass der TrustScore von HolidayCheck.de?. To be sure I was drawn to Brilliant Earth with us in 2 years there. A Brilliant Earth in San Francisco, ca on WeddingWire grove flourishing it out, regardless of past. Previously regarding the loose center stone is held securely in place with split claw prongs and have really everything. Cost of repair.Around June 1st we received the wedding bands with them and went... Sourced, affordable, and personalized engagement rings, wedding rings, wedding rings, rings. As close to our wedding bands relevant ) at least 2 months total without my ring I could n't staring. With updates elegant pieces was fantastic much about the history or people, I believe her name Crystal!

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